Free consultation
Start a project

Enhance MSI’s AEM setup, fixing launch issues and boosting performance

MSI is the leading nationwide distributor of flooring, countertop, wall tile, and hardscaping products in North America. Headquartered in Orange, California, MSI maintains over 45 state-of-the-art showrooms and distribution centers across the U.S. and Canada, with domestic manufacturing facilities for Q™ Premium Natural Quartz in Latta, South Carolina, and Premium LVT in Cartersville, Georgia.

The company planned to implement AEM Assets as part of its customer-facing implementation. However, critical problems prevented MSI from launching the platform.

Book a call
Learn more

Objectives

Survey MSI’s Implementation
Examine the AEM implementation and identify problems.
Correct AEM Assets Issues
Correct the issues that prevented MSI from launching AEM Assets.
Improve Ease of Use, Speed, and Automation
Identify and implement additional improvements to benefit MSI.

Challenges

Extensive AEM Assets console customizations
Work with the IT team to upgrade the infrastructure needed to support the latest AEM version
Review the server and AEM architecture and modify it based on the customer changes

Solution

Phase 1: Strategy and Planning

A dedicated team of Technical Leads and AEM Developers was assembled, including stakeholders from various departments within MSI. This team conducted workshops to define the project scope, objectives, and roadmap. A comprehensive audit of the existing digital assets and infrastructure was also conducted to inform the migration strategy.

Phase 2: Implementation

  • AEM Deployment:
  • The team deployed AEM 6.3 on-premise to ensure scalability, security, and high availability.
  • Custom Component Development: The team developed custom AEM components to meet specific functional requirements. 
  • Integration:  AEM was integrated with MSI’s Product Database and B2B platform to ensure the latest product images are regularly imported into AEM. Various custom reports were developed.
  • Content Migration: A phased content migration strategy was implemented, ensuring a smooth transition with minimal disruption to the business operations.

Phase 3: Training and Adoption

Comprehensive training programs were designed and delivered to MSI content authors, marketers, and IT staff. This facilitated the smooth adoption of the AEM platform and empowered teams to create, manage, and deploy content more efficiently.

Struggling with Implementing your AEM Sites or Assets (DAM)?

Book your free 30-minute consultation where we talk about your business — and explore whether my expertise can help you achieve your goals.

Book Now

Results

The Marketing and Sales flows improved the content creation velocity three times.

The portal feature created removed the manual error-prone process of sharing MSI image assets to vendors like Home Depot and others.

Conclusion

Brought up from an existential dilemma, MSI’s DAM system was a huge enablement for the Sales and Marketing teams. As a result, MSI kept asking for adding more features and upgrades.

“Krassimir and his team at KBWEB Consult helped us resolve critical problems with MSI’s Adobe AEM DAM, which prevented us from launching the platform. KBWEB resolved all MSI DAM issues on time and within budget. Also, KBWEB did critical product upgrades and internal systems integrations to automate assets metadata tagging. We are looking for the next milestones of AEM work, which will help us streamline our digital assets process.”

- Al Pacheco, Senior Vice President at MSI

About KBWEB Consult

Why KBWEB Consult

We are a boutique technology consulting firm (founded by Krassimir Boyanoov) specializing in the implementation and delivery of Adobe Experience Cloud technologies, such as AEM Sites and AEM Assets.

  • We are results-driven
  • We are experienced and knowledgeable
  • We don’t compromise on quality
Hi, I’m Krassimir Boyanov

My mission is to help you turn your Adobe AEM customer facing website into your best salesperson that…

Positions your firm as the authority in your industry above your competition
Helps you scale your marketing, making it more effective and less time consuming
Elevate your firm’s Content Management Teams efficiencies, by teaching them how to make world class components library
Builds your audience of qualified leads who give you permission to market to them
Improve the ROI of your Adobe AEM Implementation by helping you achieve the best industry practices and trends
Wins you more business and more clients 24/7 even while you sleep

Free Consultation

More results...