I have previously discussed the AEM Resurgence program that KBWEB Consult offers to Adobe Experience Manager (AEM) users. The premise of the program is that any AEM user can realize a positive return on their AEM investment by upgrading and refreshing their implementation. AEM Maintenance is a critical part of the implementation.
As a refresher, here are the five phases of KBWEB Consult’s AEM Resurgence program:
- Phase 1: Diagnose Project Status or Stalemate
- Phase 2: Define Completion Roadmap
- Phase 3: Execute and Optimize Implementation
- Phase 4: Validate and Launch
- Phase 5: Provide Dedicated Outsourced Support
In this article I will concentrate on the fifth and final phase of AEM Resurgence, Provide Dedicated Outsourced Support, which includes thorough maintenance for the AEM system.
Overview of AEM Resurgence Phase 5
After validation, cutover, and launch, AEM Resurgence is not over. You will not benefit if your system is refreshed up to a particular point in time, but then is not maintained. There is the risk that your system will fall into disrepair, and you will need a resurgence all over again.
KBWEB Consult addresses your continued needs in two ways, emphasizing AEM maintenance as an essential part of their approach.
Completion of a support agreement
Once you launch your system, KBWEB Consult strongly encourages you to complete a support agreement. This agreement outlines the scope of services, response times, escalation paths, and regular review processes:
Assignment of a dedicated outsourced AEM practitioner. Our practitioners offer you “expert coaching” based upon their knowledge of Adobe Experience Manager and related tools, and their in-depth experience from supporting other customers in the past. KBWEB Consult is an Adobe Solution Partner, and its staff holds multiple certifications.
Depending on your organization’s requirements, we offer flexible models — from ongoing monthly support to ad-hoc service packages. We aim to make onboarding fast and smooth so you can immediately benefit from expert assistance without disruption.
After the agreement is finalized, you will be assigned a dedicated KBWEB Consult support lead who will serve as your primary point of contact, overseeing AEM maintenance as part of their role.
Support and maintenance of your system
KBWEB Consult will support and maintain your system in accordance with the support agreement. Regular AEM maintenance ensures that your platform remains stable and secure.
- We focus on the day-to-day reality of having KBWEB as your partner.
- Emphasize proactive monitoring, fast troubleshooting, and improvement suggestions.
- We follow Adobe best practices and rely on our over 20 years of experience supporting other customers.
Our support and maintenance services go beyond simple break-fix solutions. We actively monitor your Adobe Experience Manager (AEM) system for early signs of issues, perform regular system health checks, and implement updates and security patches according to Adobe’s best practices.
Our team is ready to address incidents promptly, with clear SLAs for resolution times based on issue severity. We also offer continuous improvement recommendations, ensuring your platform evolves with your business needs — keeping performance, security, and scalability top of mind.
Whether it’s optimizing component performance, tuning dispatcher caching, or refining workflows, KBWEB Consult acts as an extension of your internal team, proactively conducting essential AEM maintenance.
AEM Maintenance Best Practices
Your system will be maintained according to Adobe and industry best practices. Our recommended approach ensures AEM maintenance reinforces system reliability and efficiency.
To ensure the long-term success of your Adobe Experience Manager platform, we recommend the following AEM maintenance best practices:
- Regular Dispatcher Cache Flushes: Automate cache invalidation processes to ensure users see fresh content without performance hits.
- Timely Software Updates: After careful regression testing, apply service packs and cumulative fix packs quarterly.
- Repository Maintenance: Schedule weekly repository consistency checks and segment compaction to keep the system performant.
- Monitoring and Alerts: Implement proactive monitoring for CPU, memory, response times, and error rates using tools like New Relic or Datadog.
- Security Hygiene: Regularly review user permissions, remove unused accounts, and ensure SSL/TLS configurations are up to date.
- Backup and Recovery Testing: Validate backup strategies monthly to ensure full recoverability in case of incidents.
- Content Optimization: Periodically audit and clean up large DAM assets, obsolete content versions, and unreferenced tags.
Ongoing AEM System Care Checklist
| Area | Best Practice | Recommended Frequency |
|---|---|---|
| Caching | Automate Dispatcher cache flushes | Ongoing / After publish |
| Software Updates | Apply service packs and test fix packs | Quarterly |
| Repository Maintenance | Run consistency checks and segment compaction | Weekly |
| Monitoring | Monitor system health (CPU, memory, errors) | Continuous |
| Security | Review user access, enforce SSL/TLS | Monthly |
| Backup Strategy | Validate backups and disaster recovery | Monthly |
| Content Optimization | Audit and clean up DAM and content versions | Quarterly |
At KBWEB Consult, we integrate these practices into your support plan, ensuring your AEM platform remains resilient, secure, and optimized for peak performance.
A Complete Solution
In summary, AEM Resurgence provides you with a superior content management system (CMS) and digital asset management (DAM) system. This benefits your organization now and for years to come. Comprehensive AEM maintenance is integral to achieving these long-term benefits.
If you are ready to use your system to the fullest, please contact us.